FAQs

Can I bring a wheelchair or motorised scooter?
Yes, please advise us of your mobility needs at the time of booking. All of our hotels have lift accessible bedrooms but we recommend that you read through our mobility information page before booking.
Are excursions included with my self-drive holiday?
No, a self-drive holiday includes dinner, bed and breakfast. During the day you have time to drive out and explore the surrounding area or simply relax. All of the hotels are in locations where beautiful countryside walks can be taken of various levels of ease, details are available from reception.
What meals are included with a self-drive holiday?
All self-drive holidays include breakfast and dinner each day. We are primarily a coach holiday company so meal times are structured around this and there will be a selection of dinner/breakfast sittings to choose from. 
What time is check-in and check-out at the hotel?
On arrival day you can check-in from 4pm on-wards. Check-out on the day of departure is 10am.
Can I make a special request for a mobility access room?
Yes, when booking please put in your mobility requirements and we will try to meet with all customer requests, however please note they are not guaranteed.
Can I make dietary requests?
Yes, we can accommodate vegetarian and gluten free diets as well as most allergens. Please advise us of any requirements before travelling. Unfortunately we cannot accommodate vegan diets.
Do the rooms have hair dryers in them?
Yes all rooms have hair dryers in them
Is there Wi-Fi?
All our hotels provide Wi-Fi free of charge in the reception area.
Are there tea and coffee making facilities in the rooms?
Yes all the rooms have a kettle and free tea and coffee supplies are provided daily.
Can I borrow an iron?
Yes, please ask at reception for an iron and ironing board.
What’s included in the price of the holiday?
A self-drive holiday includes dinner, bed and breakfast every evening.
How can I pay for my bar bill and any extras at the hotel?
We can charge your drinks to your room and you can pay by cash, debit or credit card on departure.
Will there be entertainment at the hotel in the evenings?
Yes there is entertainment every night in the hotels.
What is the dress code for dinner?
There is no set dress code but most guests choose to dress smart casual.
What is the age group of people staying at Lochs & Glens Holiday?
This is difficult to define; however, most of our customers are 55+
Why do I need to give you my telephone number?
Home and mobile telephone numbers are important for us to have in the rare circumstances that we may need to contact you regarding an alteration in your travel arrangements.
We do not share any of our customer’s information with third parties.
Do you ever cancel tours due to bad weather?
It is very rare that our tours do not run due to extreme weather conditions. In general gritting and road clearing in Scotland is well organised. However, in the unlikely event that we cannot run your holiday we would notify you as  soon as possible.
How do I cancel my holiday?
If you have to cancel your self-drive holiday with us a £15 admin fee per room will apply.
Please call our bookings team on 01389 713 713.
What do I do if I have to complain?
If you have a complaint during your package you should bring the matter to the attention of the hotel management so that they can do their utmost to resolve the problem immediately. If they are unable to resolve the problem to your satisfaction you should put the details of your complaint in writing and send it to the Customer Relations Officer, Lochs and Glens Holidays, School Road, Gartocharn, Dunbartonshire, G83 8RW, or alternatively, send an e-mail to enquiries@lochs.com marked for the attention of the Customer Relations Officer.