Terms & Conditions

Do these Terms & Conditions apply to my booking?
The following terms and conditions apply to all self-drive bookings. We kindly ask that you take a moment to read them prior to making a booking. We may revise these terms and conditions at any time and you should check this page from time to time to take notice of any changes we make, as they are binding on you.
Bookings
We require full payment in advance for your hotel stay, which is to be paid for at the time of booking. No booking is treated as confirmed until the details and payment described in this paragraph have been provided. Any bookings that are not paid at time of making the reservation will only be held for a period of 12 hours. After this time the reservation will be automatically cancelled. If within 5 days of receiving your confirmation and we have not heard to the contrary, we will assume that you have accepted the reservation offered.
Charges
The prices displayed on our website are for the duration of each individual holiday for 2 people sharing a room. There is no discount for a single room. Additional children sharing the same room up to the age of 16 will be charged £10.00 per person per night. Additional adult/s in the room will be charged £20.00 per person per night. All prices are inclusive of Dinner, Bed and Breakfast, service and VAT (at the prevailing rate). Credit card payments will have an additional £3.00 booking fee. There is no charge for a debit card. All bookings not made through our website will have an additional £10.00 administration charge applied to the final balance.
Children
All children (a person under 16 years of age) staying at the hotel must be accompanied by an adult and must be supervised at all times. We do not offer children's entertainment nor do we do special children's meals.
Name Changes
You are able to make name changes up until your arrival date
No Smoking Policy
Smoking is not permitted in our hotels and e-cigarettes are not permitted in the dining rooms.
Pets
Registered assistance dogs are accepted with prior arrangements but otherwise no pets are allowed at the Hotels. Please contact our booking office on 01389 713 713 to discuss specific requirements.
Cancellations
If you need to cancel your booking, we will refund you all monies paid, minus a £30.00 per room cancellation fee.
If we cancel your holiday
If we need to cancel your booking, we will try our best to transfer your booking to one of our other hotels, should this not be suitable to you we will then refund all monies paid. 
Right of refusal & Customer Behaviour
 We want all of our customers to have a happy and carefree holiday. But you must remember that you are responsible for your behaviour and the effect it may have on others. We reserve the unconditional right to refuse a booking or terminate a booking in the event of unreasonable conduct which in our opinion is likely to cause distress, damage, danger or annoyance to other customers, employees, property or to any third party. If you are prevented from travelling as a result of such termination, our responsibility for your holiday thereupon ceases. Full cancellation charges will apply and we will be under no obligation whatsoever for any refund, compensation or loss you may incur.
Damage
We reserve the right and you hereby authorise us to charge your credit or debit card for any damage incurred to your room or the hotel during your stay (including, without limitation, specialist cleaning) or for any items that are missing when you leave.
Parking
Vehicles and their contents are left at the owners risk. We do not accept responsibility for loss or damage. 
Norovirus/ Winter vomiting virus
Any customer who shows symptoms of the highly contagious Norovirus (also known as Winter Vomiting Disease) will be asked to remain in their hotel bedroom for 48 hours or until they are prepared to depart. Section detailed customer behaviour will apply to any customer who does not comply with our quarantine policy.
Complaints Procedure
Any customer who shows symptoms of the highly contagious Norovirus (also known as Winter Vomiting Disease) will be asked to remain in their hotel bedroom for 48 hours or until they are prepared to depart. Section detailed customer behaviour will apply to any customer who does not comply with our quarantine policy.
Website Information
While all reasonable efforts have been taken to ensure the accuracy of information on the website, the Company does not accept responsibility of errors or omissions and reserve the right to amend, cancel or vary any of the arrangements featured on the website without notice. Please note that in certain circumstances, generic photographic images have been used to represent the general style of a particular product.
Data Protection
In order to process your booking and ensure that your stay runs smoothly and meets your requirements we need to use the information you provide such as name, address, any special needs/ dietary requirements etc. We take full responsibility for ensuring that proper measures are in place to protect your information. We will not, however, pass information on to any other person/company. In making this booking, you consent to this information being passed on to the relevant persons. Your data controller is Lucy Boyce. You are entitled to a copy of your information held by us. If you would like to see this, please contact us and there will be a £10 administration charge. We retain your full contact details and other information in secure files and electronic storage facilities. We may use this information to contact you by mail, telephone or electronic storage facilities. 
Force Majeure
Expect where otherwise expressly stated in these booking conditions we will not be liable or pay you compensation where the performance of our contractual obligations is prevented or affected (for example but not limited to cancellations, change of accommodation) by "Force majeure". Force majeure means an event which we or the supplier(s) of the service(s) in question could not, even with all due care, foresee or avoid and is therefore an event beyond our or the supplier(s) reasonable control. These events include but are not limited to strikes, riots, political/civil unrest, government acts, hostilities, war, threats of war, terrorist activity or threat of terrorist activity, industrial disputes, natural or nuclear disaster, fire, flood, tornadoes, hurricanes, transportation problems, airport closures and severe weather conditions. We suggest that you take out adequate travel insurance to cover such eventualities.